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July 29, 2026

The ageing conversation families should not leave too late

Our Warrigal CEO Jenni Hutchins recently wrote an op-ed for the Illawarra Mercury. Read her insight into the ageing conversation that families should not leave too late.

One of the hardest conversations many families have is the one they leave too late. 

It often begins after something has changed. A fall. A hospital visit. A parent no longer feeling confident at home. A partner becoming exhausted from caring. A family suddenly realising that the house, the stairs, the garden or the isolation are making everyday life harder than it used to be. 

In those moments, decisions can feel rushed. Emotions are high, options feel limited and families are often trying to make big choices while also managing worry, guilt and uncertainty. It does not have to be that way. 

Some of the best decisions about ageing are made earlier, before there is a crisis and while people still feel well, independent and in control. Planning ahead is not about giving up independence. In many ways, it is one of the ways people protect it.  

In aged care, we often see the difference between decisions made in crisis and decisions made with time. When people have space to think, talk and explore their options, the conversation changes. It becomes less about what has gone wrong and more about what kind of life someone wants to keep living. That is a much better place to start. 

For many older people, the fear is that talking about future support means losing control. They worry it means being told what to do, where to live or what they can no longer manage. For adult children, the fear is often different. They do not want to upset their parents or make them feel as though they are no longer capable. So the conversation gets delayed. 

But avoiding the conversation does not stop change from happening. It simply means families may have less time, less information and fewer choices when change eventually comes. 

The better conversation is not, “What care do you need?” It is, “What kind of life do you want to keep living, and what might help you do that?” 

For some people, that might mean staying in their own home with extra support. For others, it might mean downsizing to something easier to manage. For some, it might mean moving into a community where they can remain independent while knowing support is available if their needs change. 

There is no single right answer. What matters is that people have the opportunity to consider their choices before circumstances force a decision. 

Independence is not only about staying in the same house forever. It is about having choice, confidence, connection and a sense of control over what comes next. Sometimes, the right decision is the one that helps a person stay independent for longer, even if it means making a change earlier than expected. 

This is particularly important in regions like the Illawarra, where people have strong connections to place. They want to remain close to family, friends, familiar shops, community groups, health services and the coastline and suburbs they know well. Ageing well is not only about care. It is about continuing to feel part of a community. 

At Warrigal, we see every day how much that matters. People want to feel known, loved and connected. They want to be seen as whole people, not as a set of needs or a list of risks. They want to keep making decisions about their own lives. 

That is why early planning matters. 

It gives people time to ask practical questions. Is my home still working for me? Am I feeling more isolated than I used to? Would I feel more confident with support nearby? Do I want less maintenance and more connection? What would make life easier, safer or more enjoyable over the next five or ten years? 

These questions are not signs of decline. They are signs of good planning. 

This thinking is also shaping how Warrigal looks at future living options, including Warrigal Lake South, a new community village being developed near the Lake Illawarra shoreline. The focus is on people who are still independent, but want to plan ahead with confidence and reassurance for the future. 

 

That is not about rushing people into care. It is about giving people more time to make informed choices, while they still feel able to lead the conversation. 

Families can play an important role in this too. Sometimes the most helpful thing an adult child can do is not to arrive with answers, but to begin with gentle questions. What is working well at home? What feels harder than it used to? What would make life feel easier? What would give you peace of mind? 

These conversations can be emotional, but they can also be empowering. They remind older people that their preferences matter and that planning is something they are part of, not something being done to them. 

Ageing is not a single event. It is a stage of life that deserves thought, respect and choice. 

The earlier we talk about it, the more likely people are to remain connected to the people, places and routines that matter to them. 

The best ageing decisions are rarely made under pressure. They are made with time, honesty and care. 

Planning ahead is not about giving up independence. It is one of the ways we protect it. 

By: Jenni Hutchins, Warrigal CEO

 

Jenni and Resident Michael
Warrigal CEO Jenni Hutchins and Warrigal Queanbeyan Community Village Resident Michael

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