Warrigal's Social Licence - Building trust with the Warrigal Way
Recently I sat down with Chris Baynes from The DCM Group to chat about Warrigal’s social licence, and how we build trust with our residents, customers, staff and community through our intentional organisational culture – The Warrigal Way.
The DCM Group are an independent and privately owned organisation, run by people who have worked in aged care. They report on news and issues in the sector, as well as conduct research, events and training to promote effective and innovative business in aged care to create better outcomes for residents, customers, staff and all other stakeholders.
Chris and I spoke about the importance for community-owned organisations to measure and build trust, and how we at Warrigal weave this into our organisational DNA and business plan for the future.
We want all of the older people using our services to be engaged and have a voice at Warrigal, and then in turn be ambassadors for Warrigal in the community.
If you’re interested in finding out more about how we empower older people by building long-term relationships, click the link here.