Food Quality in Our Homes

Statement: Food Quality in Warrigal’s Aged Care Homes

Warrigal agrees with the current public call for a better standard of food in aged care. We realise how important meals are to people and have worked very hard over many years to be well known for our high quality meals.

Every Warrigal aged care home provides fresh cooked meals at every location. We are proud that this is a standout practice in the industry. We don’t believe in cook chill bags or frozen meals in trays or trucking the meals in. We know how much it means to people to have the smells of freshly cooked dinners in their home. We have a tailored solution at each home, some homes have specialised catering companies preparing the meals, and others have our own staff.

Warrigal also knows that customer’s requirements are going through a significant change with expectations rising and diversity increasing. The home cooked, simple foods currently preferred by many older Australians will be replaced by the need for more choice and sophistication. We are aiming for a food experience more like a club or cruise ship than a hospital.

Warrigal has already moved in this direction with our Shell Cove and new Queanbeyan Aged Care homes having bistros and cafes open to the public. The residents who live in the aged care homes and the general public who can visit are sharing in the same food experience as customers of a quality food service.

Warrigal agrees with the advocates calling for more investment in aged care food and believes that meeting this future customer expectation will require more government funding - not necessarily for those who can afford to pay but for those of limited means.

Warrigal offers every resident at least 2 hot meals a day, often 3 hot meals a day, and has menu choices at the main meal according to their preferences. As well as breakfast, lunch and dinner we offer morning tea, afternoon tea and supper. Six times a day you can have a drink and something to eat at Warrigal.

Alcohol is no problem for us at Warrigal and many residents like a wine or beer with their meal.

Where to eat is also a choice with eating in the social dining room or private room service offered at every home. Our dining rooms have had extensive renovations to create enhanced dining experiences with art work, soft furnishings, nice timber tables and mood lighting. Most of our dining rooms open onto outdoor courtyards for alfresco dining and regular BBQs under the pergolas. Some have juke boxes and entertainers and all have direct access to the kitchen’s chef’s cooks and kitchen hands for immediate feedback.

Our meals are designed by a dietician and have seasonal changes to reflect the weather and the seasonal produce available. When a person’s health declines and they need a modified diet, our specialist kitchen staff knows how to make it look and taste as good as it can. We know that even when you are sick and not eating much, your food still matters and can be a comfort to you.

Spending over $8 million a year on food, Warrigal provides an individual meal plan, depending on the resident’s dietary needs and preferences.

We are regulated by the NSW Food Authority who can do random visits to check the food and food preparation environment. At Warrigal every one of our extensive network of commercial grade kitchens has an A rating from the independent food authority.

Staff can buy the same main meals too as well as relatives and other visitors.

Our Board eats the same food at their monthly meeting and usually go back for more.

Most of our homes have a café with an espresso coffee machine and customers can have a muffin or scone with their cappuccino. 

If family or carers or anyone is ever concerned, we encourage them to talk to our staff or call us on 1800WARRIGAL.

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'Hard Hat' Tour in Queanbeyan

Warrigal, a community not-for-profit has just conducted its first 'hard hat' tour of its state-of-the-art residential aged care home located on Canberra Avenue, Queanbeyan.

The tour is a way of showing partners, such as local recruitment and training organisations, the new model of aged care, which derives its inspiration more from a ‘cruise ship’ than a traditional care home. This model has been successfully implemented in Warrigal’s Shell Cove home which was awarded the 2018 Australian Property Council Award for Excellence in Retirement Living.

Construction of the complex which began in 2018, and is stated for completion later 2019 is well underway.

The complex contains 124 suites and 8 serviced apartments, which are designed to cater for those wanting a carefree, supported lifestyle but not ready for residential care, or wishing to be near a partner in residential care.

The new development will not only double the number of residential care beds available to cater for demand in the local community, but will offer a completely new type of retirement living never before seen in this region.

Social connection underpins the design of the building where there are no barriers between the residential care home, retirement village, the groups who come to use the community spaces and the broader community.

The complex is close to amenities such as Queanbeyan Shopping Centre, the bowling club and Queanbeyan Hospital, but is also provides an accessible and affordable option for Canberra residents.

“We believe people should live their best lives at every stage and be connected to the community they live in, so this care home will include a café, a wellness centre, a hairdresser and a commercial bistro – all open to the general public,” said Leanne Taylor, Executive Leader Strategic Innovation and Development.

Warrigal previously operated a smaller residential care home on the site which was demolished to make way for the new build. The facility is adjacent to Warrigal’s 52 independent living villas and apartments.

“We believe this is the kind of residential living our customers are now looking for and will increasingly be the model they want to see,” said Leanne Taylor.

This exciting development joins Warrigal’s 9 other care homes and 9 independent living villages and follows in Warrigal’s 50 year tradition of providing innovative, affordable, quality care as a not-for-profit provider.


Warrigal Board Member honoured in Australia Day Honours

Alan Hardy, who served as a Warrigal board member for 34 years, has been recognised with an OAM (Medal of the Order of Australia) in this year’s Australia Day honours list.

Alan joined the board in 1984 and served for 34 years, resigning only last year.

Now in his late seventies, Alan’s service, proves that experience and wisdom is a valuable contribution, no matter what your age

Alan was formerly a primary and high school teacher between 1962 and 2000 and with his wife Marian has held other community roles, such as members of St Pauls Anglican Church and a member of the Parish Council from 1967 to 1993.

However it was his service at Warrigal which ensured his nomination and to be awarded an OAM.

Alan started as a volunteer with Warrigal in 1984 and went on to be treasurer between 1995 and 1998 and then chairperson from 1999 to 2016.

“When I first got involved with Warrigal I wasn’t in any service clubs or anything like that and I thought it was a way I could possibly do something for the community,” he said.

“Aged care was pretty thin in the ground back in 1984 in this area. I became more involved with it over the years and was actually able to contribute something to make it a better life for the aged in their communities.

Alan said Warrigal has grown considerably since 1984.

“I am very proud of the way the organisation is today. I have contributed to it a little bit but there have been a lot of other people too. It is getting bigger and better all the time”.

Alan said he felt very humble about the recognition but was pleased it focuses a spotlight on Warrigal and great works so many do in the organisation.


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2 Pine Street, Albion Park Rail, NSW 2527
PO Box 435 Albion Park, NSW 2527
Fax: 4257 4232

Toll free: 1800 WARRIGAL

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Warrigal was founded by volunteers and they continue to be vital to ensuring our residents happiness. From driving buses to regular visits, even assisting with our business operations, we have many varied opportunities for anyone who would like to donate their time, energy and skills to Warrigal’s residents.

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