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Privacy Policy

 

Warrigal is committed to protecting your privacy.

1. Privacy Statement
Warrigal (trading as Warrigal Care) is committed to protecting your privacy. As part of our
commitment, this Privacy Policy outlines how Warrigal manages the personal information that it
holds about its clients.
This statement of privacy applies to the Warrigal website and the collection and use of data. By using
the Warrigal website you consent to the data practices described in this statement

2. Collection of Your Personal information
Warrigal only collects information that it needs in order to provide its products and services.
Warrigal is a private provider of residential aged care facilities providing care and services to
residents. Its services include
– Provision of private residential aged care facilities
– Provision of care and services to residents
– Provision of respite, low, high and dementia care within our homes
To effectively provide such services Warrigal needs to collect certain information to ensure the
health and safety of individuals and to allow us to best determine the appropriate level of care to
provide.

The type of information collected by Warrigal may include, but is not limited to:
– Name, gender, address, phone number(s)
– Date of Birth
– Health information
– Your billing details
– Records of our interactions with you such as notes and recordings of telephone conversations you have had with our employees,
– Preferences for different activities, events and types of care
– Feedback on services
Warrigal will endeavour to collect directly from you. However from time to time, we may also collect information from other sources, such as your family.
If you choose not to provide the information that Warrigal requires to provide its services effectively, we may not be able to provide you with the service(s) you have requested.

3. Use of Personal Information
Warrigal collects and uses your personal information to operate the Warrigal website and to deliver the services that you have requested. Warrigal also uses your personally identifiable information to inform you of products and services available from Warrigal.
Warrigal may, at times, contact you visa surveys to conduct research about your opinion of current services or of potential new services that may be offered.

4. Disclosure of Personal Information
Warrigal does not sell, rent or lease its customer lists to third parties. Warrigal may from time to time contact you on behalf of external business partners about a particular offering that may be of interest to you. In such cases, your personally identifiable information (such as email, name, address, telephone number) is not transferred to the third party.
Warrigal may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information, except to provide these services to Warrigal and they are required to maintain the confidentiality of your information.
Warrigal will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to (a) confirm the edicts of the law or comply with legal process served o Warrgal, (b) protect and defend the rights of Warrigal and, (c) act under circumstances to protect the personal safety of users of Warrigal or the public.

myWarrigal App Policy and Procedure

Please click the link below to read our current myWarrigal App Policy and Procedure (Under Review).

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