A New Era for Aged Care: The Aged Care Act 2024

On 1 November 2025, Australia entered a new era in aged care. The Aged Care Act 2024 has commenced, marking the most significant reform to aged care in our nation’s history. A once-in-a-generation transformation that puts older people firmly at the centre of their care.

At Warrigal, we embrace this change. These reforms align perfectly with our vision of creating a world where older people are known, loved, and connected.

Putting People at the Centre

Aged care in Australia now operates under a rights-based framework that puts you at the heart of everything. The system is designed around you: your rights, your voice, your choices, and your wellbeing.

This is what person-centred care truly means:

• Your individual needs, preferences, and identity shape how your care is delivered
• Your voice is heard and acted upon
• Your rights are protected by law
• Your dignity is respected in every interaction
• Your autonomy is honoured, with support available when you want it

Your Rights Are Legally Protected

The Statement of Rights is embedded directly into law, ensuring your rights to dignity, respect, choice, and safety are legally enforceable. This is more than policy, it’s a legal commitment to putting you first.

You Have Support for Decision-Making

Registered Supporters can formally assist you in making decisions about your care while ensuring you remain in control. This supported decision-making framework recognises your autonomy and provides the help you need, when you need it.

Quality Standards Deliver Person-Centred Care

The Quality Standards: 7 comprehensive standards, including dedicated standards for clinical care and food and nutrition, set clear expectations for person-centred care that respects your dignity and wellbeing.

You Can Provide Feedback Without Fear

You can raise concerns, make complaints, or provide feedback without fear of reprisal. An independent Complaints Commissioner oversees the system, and whistleblower protections ensure everyone can speak up safely.

Warrigal’s Commitment

At Warrigal, we have prepared thoroughly for this moment. Our teams are trained, our systems are ready, and our commitment to excellence remains unwavering. We welcome these reforms because they reinforce what we’ve always believed: that every older person deserves care that honours who they are and what matters most to them.

Under the Act, we reaffirm our commitment to:

• Upholding your rights in every aspect of your care
• Listening to your voice and acting on your feedback
• Delivering safe, high-quality, person-centred care
• Supporting you to live the life you choose
• Creating meaningful connections within our communities

What This Means for You

If you or a loved one is receiving care at Warrigal, you can be confident that:

• Your rights under the Statement of Rights are being upheld
• Our services meet the Quality Standards
• Our team is here to support you in understanding how this benefits you
• We continue to deliver the same compassionate, person-centred care you’ve always known—now backed by even stronger protections and clearer standards

Your Questions Matter

We understand you may have questions about what this means for you, and we’re here to help. Whether you want to understand your rights, learn about Registered Supporters, know how to provide feedback, or simply talk through what this means for your specific situation, our team is ready to support you.

We’ve created a series of detailed blog posts to help you understand each aspect of the Act:

• Statement of Rights – Understanding your legally protected rights
• Registered Supporters – How supported decision-making works
• Complaints and Feedback – Your voice matters and how to be heard
• Strengthened Quality Standards – What the enhanced standards mean for your care

Looking Forward Together

The Aged Care Act is not just about legislation—it’s about a renewed commitment to ensuring every older Australian can live with dignity, respect, and choice. It’s about recognising that aged care is not just a service; it’s about supporting people to continue living meaningful, connected lives.

At Warrigal, we are proud to be part of this historic transformation. We embrace this opportunity to continue delivering care that makes a real difference in your life, every single day.

Thank you for being part of the Warrigal community. Together, we are creating a world where older people are known, loved, and connected.

Resources and Support

Learn More About the Aged Care Act

• Statement of Rights Explainer
• Statement of Rights Blog Post
• Registered Supporters Blog Post
• Complaints and Feedback Blog Post
• Strengthened Quality Standards Blog Post
• About the new rights-based Aged Care Act

Accessible Information

Information about the Aged Care Act is available in multiple formats:

• Plain English fact sheets
• Easy Read versions with visual aids
• Multiple languages and interpreter services (call 131 450)
• Videos and audio resources

Contact Warrigal

• Phone: 1800 927 744
• Email: warrigal@warrigal.com.au
• Visit: warrigal.com.au

Our team is here to answer your questions and support you.